Which review sites are covered?

Google is the connected public source: reviews are pulled in and replies posted back. Guests can also leave reviews with you directly, and happy guests can be routed to a site like TripAdvisor. TripAdvisor and other public sites are routing destinations, not pulled into the inbox.

How do the AI replies work?

For each review the team can generate a reply in the venue’s brand voice, then edit and post it. Rules can draft replies automatically and, if you choose, auto-approve them.

What happens with a bad review?

A guest who rates below the threshold is kept on a private feedback path to the venue rather than a public site, so the team can follow up by email and put things right.

How are more reviews collected?

A branded email goes out after a visit, and you can also collect reviews from a Wi-Fi splash, a printable QR code, and a shareable link.

Product reference · Reviews

How it works

Reviews asks guests for a review after a visit, keeps unhappy feedback private, pulls your Google reviews into one inbox, and drafts replies in your brand voice for the team to approve.

~2 min read

how feedback comes back

01Request

Asked after a visit.

A branded email invites the guest to leave a review, so feedback arrives while the visit is fresh.

02Routing

Happy goes public.

Four stars and above go to a public platform. Anything lower stays on a private path to the venue.

03Reply

A draft to approve.

Replies are generated in the venue’s brand voice for the team to edit and post back to Google.

When you'd use it

Read this first to see how requesting, routing, monitoring, replying and reporting fit together.

How it behaves

After a visit, a branded email invites the guest to leave a review. Guests who rate at or above a threshold, four stars by default, are sent to a public platform such as Google; guests who rate below it are kept on a private feedback path to the venue, so you hear a complaint before it becomes a public one-star.

Your Google reviews are pulled into one feedback inbox alongside the reviews guests leave with you directly, tagged by source, rating and sentiment. Google is the connected public source that is pulled in and replied to; other public sites are used as destinations to send happy guests to, rather than being aggregated.

For each review the team can generate a reply in the venue’s brand voice, edit it, and post it back to Google, or set rules that draft and, if you choose, auto-approve replies. Reports show how ratings and sentiment move over time, for one venue or a group, and you can track nearby competitors for comparison.

Reviews tie to the same guest profile as bookings, Wi-Fi and loyalty, so reputation is part of the whole guest picture.

Configuration and options

Requests: A branded email invitation sent after a visit.
Routing: Happy guests to a public platform, unhappy ones to a private feedback path.
Monitoring: Google reviews and first-party reviews in one inbox, tagged by source, rating and sentiment.
AI replies: On-brand drafts the team approves and posts back to Google.
Reporting: Sentiment and rating trends, plus nearby-competitor comparison.

Good to know

Google is the connected public source that is pulled in and replied to; other sites are routing destinations for happy guests.
Requests go out by email, triggered by a visit.
Every review can tie to the guest profile, so you can see who left it.