Rewards, vouchers and redemption

When defining what guests can claim with their points, and how staff redeem it during service.

The venue builds a catalogue of rewards. Each reward has a name, a points cost, an optional image and description, a redemption limit, valid-from and valid-to dates, and a tag that groups it as food, drink, dessert, merchandise or an event.

There are two ways a claimed reward is redeemed at the till:

• Reveal a QR code. The guest reveals a QR code in their wallet or microsite and a member of staff scans it to redeem.

• Emailed voucher code. A unique code is sent to the guest, who shows it at the till for staff to apply; the points are deducted immediately.

Codes can be loaded in bulk by uploading a CSV, so a batch of unique voucher codes can back a reward. Guests can also convert points into a Square gift card where Square is connected, and can gift that card to someone else. Stampede gift cards can be sold and managed alongside the reward catalogue.

• Redemption is a quick scan or code the team applies at the till, so it stays under the venue’s control.

• A separate staff redemption app lets the team scan or key in reward, voucher and gift-card codes in venue.

• Rewards carry validity windows, so a seasonal or limited offer can switch itself off.

See also:

• Automated rewards and enrolment

• Digital wallet passes

• Earning rules and expiry